News & Notables

A Letter To Our Residents

Dear Valued Residents,

We would like to take this opportunity to thank our residents. On top of the concerns we all have regarding children, parents, and other loved ones, there are many economic issues emerging in regard to employment, savings, and debt levels, etc. This is a time of high stress for all and we appreciate very much the respect you have shown to us and our employees at a time when we have been unable to serve you as we would under normal circumstances. 

We write to you in this unique era to firstly thank you for your patience and cooperation. Last Monday, we made the decision to send our employees home to work if they were able to do so. We also instituted a schedule for staff to come into the office at specified times, in order to ensure that only a minimal number of people were present at any one time. In addition, we determined what kind of emergency services we needed to continue to make available for our residents and what types of repairs and maintenance would have to be deferred to ensure the safety of both our residents and employees. We are very proud to say that our employees have risen to the occasion and have offered to help in any way they can under these new and difficult circumstances.

If you have specific employment concerns or have lost your job, we encourage you to investigate government websites for changes to employment insurance (EI), which have been initiated in response to the crisis. If you find yourself without work and ineligible for EI, please check out the government websites for funds that have recently been created to deal specifically with your situation. We invite you to click on the following link where you may find programs that could be to your benefit:

We know that the question of rent is on everyone’s mind. Please proceed with payment of rent on April 1, 2020, as you normally would. However, we are aware that some of our residents may be experiencing unprecedented financial challenges.  If this applies to you, we encourage you to write to us at, with the subject line “UNIT # - PROPERTY NAME – RENT” (e.g. “604 – Canterbury House – Rent”). We will work with you on a solution that suits your needs.   

For our part, we will continue to support our hardworking employees who provide you with the best service in any way they can. We are determined to meet our obligations in the community, including doing our part to keep our suppliers afloat so that they can, in turn, keep their own staff employed. We are also honouring our obligations to utility providers and banks.

In closing, we wish everyone well as we make our way through the pandemic. We very much believe that our community will emerge from this crisis stronger than ever before.



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